This is a comprehensive, state-of-the-art and up-to-date handbook in the subject of performance consulting. It is also the first of three volumes that management consultant Mariano Bernardez writes about the subject.
The book has a full introduction to human performance consulting and follows the steps of a consulting project, from needs assessment to evaluation and follow-up.
Each step comes with tools and forms to standardize the process following the guidelines set by the International Society for Performance Improvement (ISPI) in its CPT standards.
The book has received high-five reviews from the likes of Roger Kaufman, who wrote:
"Bernardez is setting the standard for research- and applications-based practical knowledge in the field of Performance improvement. This new book--I had a chance to independenty review it before publication--will be the standard in this area. Nothing else like it in the field. My only additional hope is that this soon will also be available in English"
We share Kaufman's and recommend this book to advanced practitioners and to those interested in having both a practice guide and a scholarly reference book.