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Because end-users access our platform for free and we have no performance obligation to end-users, end-users are not our customers.”

Uber’s Security and Exchange Commission filing (Schilit, 2019)

According to the latest Uber’s SEC filing, riders are not this company’s p...

Trading products and client experiences across cultural boundaries creates two-way[1] “waves of culture[2]”, forcing international organizations and their local customers and business partners to negotiate preferences and habits –from bowing, kissing or shaking hands r...

Barcelona has launched a radical proposal for transforming the city towards a greener, healthier environment, by creating car-free, pedestrian-friendly spaces known as "superblocks"

Each superblock will restrict car circulation to a periphery connecting smaller blocks t...

 This year's the traditional International Society for Performance Improvement (ISPI) Conference will take place in a city that is a case of "performance improvement" gone wrong: New Orleans.

A recent article on The New Yorker titled "Louisiana disappearing coast" expo...

The Prosperity Paradox (Christensen, Efosa & Dillon, 2019) discusses a critical component for successfully moving people and communities out of poverty and deliver sustainable return on social and financial investment.

Clayton Christensen's "innovator's dilemma" -the re...

 Urbanists and city planners often look "up" to the mega-cities for keys to success -or even failure-. New York, Chicago or San Francisco, Paris, Buenos Aires, Shanghai or Mumbay have occupied the front and center of attention of government, mayors, investors and real...

One key success factor for transforming cities and neighborhoods is to move from a focus on a "master plan" to a one of "eyes on the street" that focus on the perspective of a dweller or a visitor, instead of those of architects, engineers or other urban planners.

We mu...

To Break Bread with Someone

Definition: To share a meal with someone.

This expression means more than just eating; it is sharing a sense of brotherhood with someone or some group of people. It is a significant event that fosters some meaningful connection and cooperation...

Microsoft and the University of Washington announced they had produced a breakthrough in computing power, by storing and retrieving video files successfully in a DNA molecule.

With its vast flexibility and capacity for multiple, parallel computing, DNA computing is quit...

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